Q: Why is your FAQ section so small?

Ask more questions and that might change.

Question 1

Do you ship internationally?

Accepted Answer

Yes I do! The countries I ship to are as follows:

-Canada
-USA

- Australia
- Austria
- Belgium
- Brazil
- China
- Croatia
- Denmark
- Estonia
- Finland
- France
- Germany
- Hong Kong
- Hungary
- Iceland
- Ireland
- Italy
- Japan
- Latvia
- Lithuania
- Luxembourg
- Malaysia
- Malta
- Netherlands
- New Zealand
- Norway
- Poland
- Portugal
- Singapore
- South Korea
- Spain
- Sweden
- Switzerland
- Taiwan
- United Kingdom

Question 2

Why are the custom engravings so expensive?

Accepted Answer

Trust me if I could get the cost down I would, but here's why:

1. They are custom programs so they end up taking custom ops, taking time away from making standard parts. Usually I print parts in bulk to be cost effective, with custom engraved blades I only print one at a time.
2. They are meticulously hand painted. It takes a very long time and a very steady hand with how small the lettering is. Mistakes can result in re-printing the entire trainer blade
3. They are then hand sanded up the grits. No one likes sanding. That shit takes a lot of time, and I'm already developing nerve damage in my wrists.

Lol maybe I should just do laser.

Question 3

Why is shipping so long/expensive?

Accepted Answer

Lol ask Canada Post

Question 4

How come the trainer blades only have two options? I want a funky coloured trainer blade

Accepted Answer

I wanted to keep things concise. Timing margins are so tight on my end that adding coloured trainer blades would cut productivity by about 30% believe it or not. As well as black and white look good with basically everything.

Question 5

Why is my order taking so long?

Accepted Answer

Great question! Every one of my products is currently made to order so making them takes time. Normally I make things in batches to be efficient (make an entire drop's orders at once). It may seem like a simple process but trust me, if I could make more and make them faster I would.

Sometimes there are hang ups when working that push production back and that eats up the time I have to work on orders. I'm also currently a one person team so if something happens to me things get delayed again. I promise I work as fast as I can though!

Question 6

Can I get an update on my order?

Accepted Answer

If you DM me on instagram @tay.flipper or email me at info@tayflipper.com (info@tayflipper.com)I can try to offer some info as best as I can. But normally it's not very exciting and I'm just working on it.

Normally you will get two emails. One for order confirmation, one for shipping with a tracking number once your order ships.

Question 7

There's something wrong with my balisong!

Accepted Answer

Things go wrong from time to time but all it takes is a DM to @tay.flipper on instagram or an email to info@tayflipper.com (info@tayflipper.com)

I will help you out to the best of my abilities<3

Question 8

Why is your FAQ section so small?

Accepted Answer

Ask more questions and that might change.

For regular updates and drop times, follow @tay.flipper on Instagram

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